Terms and Conditions

Terms & Conditions

Effective Date: 1/08/2025
Website: www.mywallstory.shop
Business Name: My Wall Story

Welcome to My Wall Story! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from My Wall Story, you agree to these Terms in full. Please read them carefully.

1. General Information

My Wall Story provides customized art prints based on customer-submitted photos. Our services include digital transformation of images and production of physical prints for personal or gift use.

2. Eligibility

To use this site and place an order, you must be:

  • At least 18 years old, or the age of majority in your region.

  • Able to enter into legally binding contracts.

3. Ordering and Personalization

  • All personalized orders are final and non-refundable once submitted.

  • You are responsible for uploading high-quality, copyright-free photos.

  • By uploading an image, you confirm that you own the rights or have permission to use it.

4. Shipping and Delivery

  • Estimated delivery times are provided at checkout but may vary based on your location.

  • My Wall Story is not responsible for delays caused by courier services, customs, or events outside our control.

5. Pricing and Payment

  • All prices are listed in Euro and include applicable taxes unless stated otherwise.

  • We reserve the right to change prices or discontinue products at any time.

  • Payment is due in full at the time of order.

6. Returns and Cancellations

Because all our products are personalized, we do not accept returns or offer refunds except in the case of:

  • Damaged goods upon arrival (photo proof required within 7 days)

  • Incorrect item delivered

Please refer to our Returns & Refund Policy for full details.

7. Intellectual Property

All designs, content, and artwork on this website are the intellectual property of My Wall Story or its artists. You may not reproduce, distribute, or use any content without our written permission.

8. User Content and License

By submitting a photo or text for customization:

  • You grant My Wall Story a non-exclusive, royalty-free license to use, reproduce, and modify the content for the purpose of creating your order.

  • You affirm that the content does not infringe on any third-party rights.

9. Limitation of Liability

My Wall Story is not liable for:

  • Indirect or consequential damages

  • Losses resulting from incorrect personalization input

  • Customer misuse of products

Our liability is limited to the value of your purchase.

10. Privacy

Your personal data is processed in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

11. Governing Law

These Terms are governed by the laws of Portugal. Any disputes will be resolved in the courts of Portugal.

This website complies with relevant EU consumer protection and e-commerce regulations.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect once posted on this page. It is your responsibility to review this page periodically.

Contact

If you have any questions or concerns, please contact us at:

📧 Email: contact@mywallstory.shop